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Your privacy is important to us. This privacy policy explains the personal data Family Roots, LLC dba Veltiste Illinois LLC (“ “) collects, uses, disclose and protect, and stores when an individual (“you”) uses our cannabis product ordering service (the “Service”) through our website www.bisalina.com (the “Website”), utilize our mobile application for ordering (the “App”), utilize our e-commerce platform (the “Platform”), or who engage in in-person transactions at a store (“In-Store”). The Service, Website, the App, and the Platform, and Shop are collectively referred to as the “Solution”.

Personal Information We Collect

We collect data from you through the Website, Platform and App and other interactions you have with us. You provide some of this information directly to us via the Website, Platform and App, and we get some of it by collecting data about your interactions, use, and experiences with the Solution. Personal information is data that can be used to identify or contact an individual person. Veltiste Illinois LLC may have collected the following categories of personal information from its users over the last twelve (12) months:

Collection by the Service

What Personal Information We Collect	How We Collect The Personal Information	Why We Collect The Personal Information
Personal identifiers including name, postal address, email address, phone number, and date of birth.	You provide this information directly as part of using the Service.	We use this information to create and maintain a user profile and to complete transactions initiated by the Service.
Identify verifying information, such as information related to state or federal identification such as photograph of driver’s license (or similar government issued identification), other similar identifiers, and a photo of your medical marijuana card or doctor recommendation.	We may collect and temporarily retain images of identity verification documents uploaded by the user.	We use this information to ascertain a user’s eligibility to utilize the Service. IP address, browsing and search history, geolocation data, and information related to interaction with the Service.
Products purchased or considered.	The Service automatically records these data elements through use of the Service. We use this information to understand, maintain, and improve users’ interaction with the Service.	We use this information to determine user preferences and to maintain and improve our product selection.
IP address, browsing and search history, geolocation data, and information related to interaction with the Website.	The Service automatically records these data elements through use of the Service.	We use this information to understand, maintain, and improve users’ interaction with the Service.

Collection by the Website

What Personal Information We Collect	How We Collect The Personal Information	Why We Collect The Personal Information
Personal information provided directly.	You may provide information directly as part of using “Schedule a demo” or “Contact Us” features on the Website.	We use this information to answer questions and inquiries submitted through the Website.
IP address, browsing and search history, geolocation data, and information related to interaction with the Website.	The Website automatically records these data elements through use of the Service.	We use this information to understand, maintain, and improve users’ interaction with the Website.

Collection by the App

What Personal Information We Collect	How We Collect The Personal Information	Why We Collect The Personal Information
Personal identifiers of a driver including name, email address, phone number.	Your employer provides us with this information through the Platform right before you start using the App.	We use this information to create and maintain a driver profile and to complete actions initiated by the App.
Identify verifying information, such as information related to state or federal identification.	We may collect and temporarily retain images of identity verification documents uploaded by the user.	We use this information to ascertain a user’s eligibility to utilize the Service.
Geolocation data, and information related to interaction with the App.	The App automatically records these data elements through use of the App.	We use this information to understand, maintain, and improve driver’s interaction with the App.

Collection by the Platform

What Personal Information We Collect	How We Collect The Personal Information	Why We Collect The Personal Information
Personal identifiers including name, postal address (for delivery), email address, phone number, and date of birth.	You provide this information directly as part of using the Platform.	The Platform uses this information to complete transactions.
Reservation time, delivery location, and the specific products and the quantities you ordered.	You provide this information directly as part of using the Platform.	The Platform uses this information to complete transactions.

Collection In-Store

What Information We Collect	How This Information Is Collected	Why We Collect This Information
Verifying information, such as information related to state or federal identification such as photograph of driver’s license (or similar government issued identification), other similar identifiers, and a photo of your medical marijuana card or doctor recommendation.	We require customers to exhibit verification documents and proof of age as required by state law.	We are required by state law to confirm that customers are of legal age to participate in an adult use or medical use cannabis program.
Contact information as you may choose to supply.	We may permit customers to supply contact information – such as an email address or phone number – in the event that they wish to be further contacted.	We collect this information to provide further information to customers in accordance with their preferences.

What Information We Collect

How This Information Is Collected

Why We Collect This Information

Verifying information, such as information related to state or federal identification such as photograph of driver’s license (or similar government issued identification), other similar identifiers, and a photo of your medical marijuana card or doctor recommendation.

We require customers to exhibit verification documents and proof of age as required by state law.

We are required by state law to confirm that customers are of legal age to participate in an adult use or medical use cannabis program.

Contact information as you may choose to supply.

We may permit customers to supply contact information – such as an email address or phone number – in the event that they wish to be further contacted.

We collect this information to provide further information to customers in accordance with their preferences.

How Veltiste Illinois LLC Uses Personal Information

Personal Information you provide to us is used to help us communicate with you and to provide you with the Service. For example, we use personal information to: (i) register and service your Veltiste Illinois LLC account; (ii) solicit feedback and respond to your questions; (iii) provide technical support; and (iv) inform you about product or promotional offers. In order for the dispensary you select to process your order, we will send them your nickname, email address, phone number, reservation time, and the specific products and the quantities you ordered. We may also provide the dispensary you select with suggested products for you based upon information that we gather about your shopping history or consumers with similar shopping histories. .We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, and doing research. When we ask you to provide personal information, you can decline, but if you do, you may not be able to access the Website, App or use the Service.

Compliance With State Law And Regulation

Please note that the Solution is offered in multiple jurisdictions in which cannabis is legal under state law and regulation. Our collection, use, disclosure, and protection of Personal Information may differ as between such jurisdictions in order to comply with state law and regulation. In the event of a conflict between this Policy and any state law or regulation, we will act in accordance with state law and regulation.

Non-Personal Information

We also collect data in a form that does not, on its own, identify any specific individual (non-personal information). We may collect, use, transfer, and disclose non-personal information to improve the Solution and customize the user experience, or for any other legitimate purpose. We also may aggregate non-personal information in order to track trends and analyze use patterns on the Solution. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as language, zip code, area code, unique device identifier, referrer URL, or location so that we can better understand user behavior and improve our Solution.

We may collect information regarding customer activities on our Website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of the Solution are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

We may collect and store details of how you use the Service, including search queries. This information may be used to improve the relevancy of results provided by the Solution. Except in limited instances to maintain quality of Solution over the Internet, such information will not be associated with your IP address.

This Privacy Policy does not limit our use or disclosure of non-personal information and we reserve the right to use and disclose non-personal information to our partners, advertisers, product manufacturers and other third parties at our discretion (including aggregated and/or anonymized information about our users and their use of the Solution). We do not use or respond to “do not track” signals that may be sent from your web browser. If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Cookies and other Technologies

Veltiste Illinois LLC uses third parties’ analytic and tracking tools to better understand who and how people are using the Solution and how to improve the effectiveness of the Solution, and to help serve more targeted advertising to you. Third party companies may use cookies, pixel tags or other technologies to collect and store anonymous information, such as time of visit, pages visited, time spent using the Solution, device identifiers, type of operating system used and other website(s) you may have visited. They might combine information they collect from your interaction with the Solution with personal information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies. For instance, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to assist in providing the Service. Google Analytics uses cookies to help us analyze how users use the Service. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to, and stored by, Google on their servers. Google will use this information for the purpose of evaluating your use of the Solution, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the Solution. By using the Solution, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Sharing information with Third Parties

We may employ third party companies and individuals to facilitate our provision of the Solution, to provide the Solution on our behalf, provide customer support, perform Solution-related services (e.g., maintenance services, database management, web analytics and improvement of the Solution’s features) or to assist us in analyzing how our Solution is used. Veltiste Illinois LLC may disclose for business purposes the following categories of personal information to third parties: identifiers, customer records information, commercial information, internet or other electronic network activity information, and geolocation data. These third parties may have access to your personal information, but only to the extent needed to perform these tasks on our behalf, and we will contractually require them to protect and safeguard your personal information in accordance with applicable laws. If you choose to purchase merchandise, products and/or services, on or through features on the Solution, we may forward your personal information to third parties for services such as credit card or other payment processing, order fulfillment, credit pre-authorization, and address verification. We may also disclose your information to unaffiliated third parties for advertising and marketing purposes. Veltiste Illinois LLC may sell the following categories of personal information to third parties: commercial information, internet or other electronic network activity information, and geolocation data. While we will require third parties to follow applicable laws, and will not authorize them to use this information except for the express purpose for which it is provided, we do not bear any responsibility for any actions or policies of third parties.

Messaging

By providing your mobile phone number and/or email address through the Service or to a dispensary, you expressly consent to receive informational and transactional messages at the mobile phone number and/or email address provided to Veltiste Illinois LLC and/or the dispensary. Standard per minute call and message and data rates may apply. You may opt-out of receiving marketing messages at any time.

Others

It may be necessary for Veltiste Illinois LLC to disclose your personal information by law, legal process, litigation, and/or requests from public and governmental authorities. We may also disclose information about you, but only where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect to Solution or its users. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protecting Your Personal Information

Veltiste Illinois LLC and our service providers implement security measures designed to protect your information from unauthorized access, disclosure or accidental loss or destruction. We utilize appropriate physical, technical and managerial safeguards designed to protect the information we collect from or about our users. Veltiste Illinois LLC third party ecommerce site’s physical infrastructure is hosted and managed within Amazon’s secure data centers located in the United States and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards.

Please be aware that certain Personal Information and other information provided by you in connection with your use of the Solution may be stored on your device (even if that information is not collected by us). You are solely responsible for maintaining the security of your device from unauthorized access.

Your Choices Concerning Personal Information

You can make choices about our collection and use of your information. You can control your personal data that Veltiste Illinois LLC obtains, and exercise your data protection rights, by contacting Veltiste Illinois LLC or using various tools we provide through the Solution. For example, you can:

Use the “unsubscribe” links contained in our email messages to stop receiving product or promotional offers from us via email.

Prevent the Website and the App from obtaining your location by disabling location services on your device. However, doing so means you may not be able to use the Website and the App.

Not all personal information processed by Veltiste Illinois LLC can be accessed or controlled via the tools above. If you want to access or control personal data processed by Veltiste Illinois LLC that is not available via the tools above, you can always contact Veltiste Illinois LLC at info@bisalina.com.

Our Policies Concerning Children

You must be 21 years or older in order to create an account on the Website, Service or the In-Store. We do not knowingly collect or use personal information from anyone under these ages. If we become aware that anyone under-age has provided us with personal information, we will delete that information and the associated account.

Changes to our Privacy Policy

We may occasionally update this Privacy Policy. When we do update this Privacy Policy, post the updated Privacy Policy and we will revise the “Last Updated” date at the top of the Privacy Policy. Please review this Privacy Policy periodically to stay informed about how we are protecting the Personal Information we collect. If you continue to use the Solution after we post an update to this Privacy Policy, you are indicating your acceptance of the updated Privacy Policy.

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Terms of Service

Last Updated December 27^th, 2023.

These Terms of Service (“Terms of Service” or “ToS”) govern the use of the cannabis product ordering service that Veltiste Illinois LLC (“Veltiste Illinois LLC” or “us” or “we”) makes available to an individual consumer (“you”) through our website located at URL (the “Website”) and through mobile applications and related services, as modified from time to time (collectively, the “Service”). The Website and the Service are collectively and individually referred to as the “Solution”. As used in these ToS, the word “including” means “including without limitation”.

THESE TERMS OF SERVICE CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS IN RESOLVING DISPUTES.

By accessing or using the Solution, you expressly accept all of the provisions of these ToS and represent to us that you are an age legally permitted for ordering cannabis products for the state in which you are located, and that you are legally competent to enter into and agree to these ToS. If you do not accept these ToS, then you may not use the Solution.

1. ACKNOWLEDGEMENTS

A. Dispensaries and State Law. You may only place orders at participating Dispensaries using the Solution. You must use the Solution, including the manner in which you order, reserve, pick up and pay for products, in compliance with the laws and regulations of the state in which you access the Solution and all applicable federal laws, excepting only (if you are located in the United States) for federal laws and regulations related to marijuana (“Applicable Laws”). Depending on your location, payment for any goods or services may be required to be made in-person at a dispensary upon presenting your valid, government-issued identification or other documents as may be required by Applicable Laws or the dispensary. You agree and acknowledge that the features of the Solution may vary depending upon the state in which you access the Solution.

B. Federal Law. Veltiste Illinois LLC makes no representation regarding the legality of the cultivation, manufacture, distribution or possession of marijuana, assisting with or conspiring to do the same, or any such activities by or through the Solution under United States federal law. You are responsible for any civil, criminal, or administrative investigations, proceedings or penalties that may result from Your use of the Solution. Veltiste Illinois LLC expressly disclaims any such liability or responsibility.

C. Product Descriptions. Veltiste Illinois LLC attempts to be as accurate as reasonably possible in product descriptions and images for products available through the Solution. However, Veltiste Illinois LLC is not a cultivator or manufacturer, and does not itself package, test, or label the products available through the Solution. Veltiste Illinois LLC does not warrant that product descriptions, images, or other content available through the Solution are accurate, complete, reliable, current, or error-free. You acknowledge and agree that that amounts in product descriptions through the Solution are averages or estimates, and that amounts may vary for individual items, packages, or orders that you receive. Amounts on the Website include, without limitation, the level (by weight, mass, volume, or percentage) of THC, CBD, other cannabinoids, and terpenes in a product, the total weight, mass, or volume of a product, the size, number of individual items, or services, in a product, and any other unit of measurement related to a product.

2. YOUR ACCOUNT

A. Creating an Account. In order to create an account (“Account”) and become a registered user of the Service, you must have a valid government-issued ID and be of an age legally permitted for ordering cannabis products for the state in which you are located. You do not need to create an Account to use the Website, however, you will not be able to access certain features of the Website, place orders, make reservations, or request deliveries for products until you do so. You are responsible for providing us with and maintaining accurate contact information, including your name, email address, address, and phone number.

B. Geolocation. In order to comply with state laws regarding recreational distribution, possession, and use of marijuana, Veltiste Illinois LLC must be able to obtain your approximate geographic location, via IP address lookup or otherwise. If you access the Website via a mobile device and disable location services on that device, or otherwise elect not to provide us with information regarding your location, you will not be able to access certain features of the Website, place orders, make reservations, or request deliveries for products. Additionally, certain features of the Website may not be available depending on your location.

C. Account Activities. You are the sole authorized user of your Account, and are responsible for maintaining the accuracy and confidentiality of your login information. You are solely and fully responsible for all activities that occur under your Account. Veltiste Illinois LLC has no control over the use of your or any other user’s Account. Veltiste Illinois LLC expressly disclaims any liability derived from misuse of any Account. Should you suspect that any unauthorized party may be using your Veltiste Illinois LLC or you suspect any other breach of security, you must cease all use of the Account and contact us immediately by emailing enter info.

D. Privacy Policy. Our practices regarding privacy and communicating with users in operating the Solution are described in our Privacy Policy. Please review our Privacy Policy to learn about what information we collect from you, how we use and share it, and how we communicate with our users. Our Privacy Policy can be accessed at: www.bisalina.com.

E. Messaging. By providing your mobile phone number and/or email address through the Solution or to a dispensary, you expressly consent to receive informational and transactional messages at the mobile phone number and/or email address provided to Veltiste Illinois LLC. Consent is not required as a condition of your use of the Solution. Standard per minute call and message and data rates may apply. You may opt-out of receiving marketing messages at any time.

3. LICENSE and RESTRICTIONS; Ownership

A. License Grant. Subject to your compliance with these ToS, we hereby grant you a personal, non-exclusive, non-transferable, revocable, limited sublicense (without the right to further sublicense) to access and use the Solution, for your personal use only, and subject to the limitations set forth in these ToS, including those in Section 3.C below. We reserve all rights not expressly granted to you pursuant to these ToS. The limited rights granted to you to access and use the Solution are a limited sublicense and do not constitute the transfer or sale of any software program.

B. Fees. Veltiste Illinois LLC does not currently charge end users any fees for use of the Solution, although we reserve the right to do so in the future if permitted by Applicable Laws. Veltiste Illinois LLC will notify end users prior to charging any fees for use of the Solution.

C. Use Restrictions.

You agree that: (i) you will not use the Solution if you are not fully able and legally competent to agree to these ToS and of the required legal age; (ii) you will only use the Solution in full compliance with Applicable Laws; (iii) you will not use the Solution for sending or storing any material prohibited by Applicable Law or for fraudulent purposes or to engage in any offensive, indecent or objectionable conduct; (iv) you will not use the Solution to advertise, solicit or transmit commercial advertisements, including “spam”; (v) you will not use the Solution to cause nuisance, annoyance or inconvenience; (vi) you will keep secure and confidential your account password or any identification we provide you which allows access to the Solution; and (vii) you will provide us with whatever proof of identity and other necessary verification documents as we may reasonably request.
Further, except as specifically permitted herein, you agree that you will not directly or indirectly: (i) distribute, sell, assign, encumber, transfer, rent, lease, loan, sublicense, modify, time-share or otherwise exploit the Solution in any unauthorized manner, including in any service bureau arrangement; (ii) copy, reproduce, adapt, create derivative works of, translate, localize, port or otherwise modify the Solution, or any part thereof in any form or manner or by any means; (iii) harvest or scrape any content or data from the Solution; (iv) remove or alter any copyright or other proprietary rights’ notice or restrictive rights legend contained or included in the Solution; (v) decompile, disassemble, reverse compile, reverse assemble, reverse translate, reverse engineer or otherwise use any means to discover the source code of any part of the Solution , or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law); (vi) otherwise circumvent any functionality that controls access to or otherwise protects the Solution; or (viii ) permit any third party to engage in any of the foregoing. Any attempt to do any of the foregoing is a violation of the rights of Veltiste Illinois LLC and its licensors. If you breach these restrictions, you may be subject to damages.
Ownership. The Solution and its content, including its “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials accessed through or on the Solution, including all right, title and interest in the same (including any and all patent, copyright, trade secret, trademark, know-how and any other intellectual property rights therein), are owned by Veltiste Illinois LLC and/or its licensors, and are protected under intellectual property, copyright, trademark and other laws. You agree not to take any action(s) inconsistent with such ownership interests.

D. User Content License Grant. The Solution may require you to rate (on a five star scale) each transaction you complete with a Dispensary using the Solution. You will also have the option to submit written feedback regarding the goods or services you received via such transaction. As a condition of your use of the Solution, you hereby grant to Veltiste Illinois LLC a nonexclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, sublicensable license to access, use, reproduce, transmit, display, publish, distribute, modify and adapt and create derivative work from any content that you post, upload, publish, submit or transmit to be made available through the Solution (“Your Content”). By posting or submitting Your Content through the Solution, you represent and warrant: (i) that you own or otherwise control all of the rights to Your Content, including without limitation, all copyrights; (ii) that Your Content is accurate; and (iii) that use of Your Content does not violate these ToS or our Privacy Policy and will not cause injury to any person or entity. We take no responsibility and assume no liability for any content or materials submitted or posted through the Solution, including in the forums, by you or any third party. WE RESERVE THE RIGHT TO REMOVE ANY OF YOUR CONTENT THAT WE DETERMINE IN OUR SOLE DISCRETION VIOLATES ANY LAW, INFRINGES THE RIGHTS OF ANY PERSON, OR IS OTHERWISE INAPPROPRIATE FOR POSTING ON THE SOLUTION.

4. WARRANTY DISCLAIMER

THE SOLUTION IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND VELTISTE ILLINOIS LLC HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.

VELTISTE ILLINOIS LLC DOES NOT WARRANT THAT: (I) THE SOLUTION WILL MEET YOUR REQUIREMENTS; (II) OPERATION OF THE SOLUTION WILL BE UNINTERRUPTED OR VIRUS- OR ERROR-FREE; (III) THE SOLUTION WILL OPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION OR ANY PARTICULAR SYSTEM OR DEVICE; OR (IV) DEFECTS IN THE SOLUTION CAN OR WILL BE CORRECTED.

VELTISTE ILLINOIS LLC DOES NOT WARRANT THE QUALITY, SAFETY, SUITABILITY, RELIABILITY OR AVAILABILITY OF ANY PRODUCTS, GOODS OR SERVICES OBTAINED BY YOU FROM DISPENSARIES OR OTHER PARTIES THROUGH THE SOLUTION. YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR USE OF PRODUCTS OR GOODS ORDERED VIA THE SOLUTION REMAINS SOLELY WITH YOU.

5. Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VELTISTE ILLINOIS LLC BE LIABLE TO YOU OR ANY THIRD PARTY FOR LOSS OF PROFITS, REVENUE OR INCOME, OR FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THESE TOS OR THE USE OR INABILITY TO USE THE SOLUTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VELTISTE ILLINOIS LLC TOTAL AGGREGATE LIABILITY UNDER THESE TOS, WHETHER BASED ON BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE GREATER OF: (I) THE AMOUNTS, IF ANY, YOU PAY TO VELTISTE ILLINOIS LLC UNDER THESE TERMS OR SERVICE; OR (II) ONE HUNDRED DOLLARS ($100) UNITED STATES DOLLARS.

6. Indemnity

By agreeing to these ToS and using the Solution, you agree, TO THE MAXIMUM EXTENT PERMITTED BY LAW, that you shall defend, indemnify and hold Veltiste Illinois LLC, its licensors and their respective parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) your violation of any Applicable Laws; (ii) your violation of any rights of any third party; or (iii) your negligence or willful misconduct.

7. ARBITRATION AND CLASS ACTION WAIVER.

Binding Arbitration. Any dispute or claim arising in any way from your use of the Solution, except for disputes relating to the infringement of our intellectual property rights, will be resolved by binding arbitration, rather than in court, but you may assert claims in small claims court if your claims qualify.
No Judge or Jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these ToS as a court would.
Arbitrator and Rules. The arbitration will be conducted before a neutral single arbitrator, whose decision will be final and binding, and the arbitral proceedings shall be governed by the AAA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer Related Disputes. These rules can be found on the AAA website at www.adr.org.
Starting an Arbitration. To begin an arbitration proceeding, you must send us a notice of dispute, in writing, setting forth your name, address and contact information, the facts of the dispute and relief requested. You must send your notice of legal dispute to us at the following address: www.bisalina.com. Veltiste Illinois LLC will send any notice of dispute to you at the contact information we have for you.
Format of Proceedings. The arbitration shall be conducted, at the option of the party seeking relief, by telephone, online, or based solely on written submissions.
Fees.
Individual Basis. To the fullest extent permitted by applicable law, you and Veltiste Illinois LLC each agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and Veltiste Illinois LLC each waive any right to a jury trial. As a result, PROCEEDINGS TO RESOLVE OR LITIGATE A DISPUTE IN ANY FORUM WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS.
Limitation Period. In no event shall any claim, action or proceeding by you or Veltiste Illinois LLC be instituted more than one (1) year after the cause of action arose.
Enforcement. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Invalidity. If a court of competent jurisdiction finds the foregoing arbitration provisions invalid or inapplicable, you and Veltiste Illinois LLC each agree to the exclusive jurisdiction of the Federal and State courts located in the Northern district of Illinois, and you and Veltiste Illinois LLC each agree to submit to the exercise of personal jurisdiction of such courts for the purposes of litigating any applicable dispute or claim.
Opting Out. If you do not want to arbitrate disputes with Veltiste Illinois LLC and you are an individual, you may opt out of this arbitration agreement by sending an email to URL within thirty (30) days of the first of the date you access or use the Solution.

8. GENERAL PROVISIONS

Termination. If you breach any of the terms of these ToS, all sublicenses granted by us, including permission to use the Solution, will terminate automatically. Additionally, we may suspend, disable, or delete your Account, access to the Solution (or any part of the foregoing) with or without notice, for any or no reason (including, for example, if you fail to honor reservations you make through the Solution). If we delete your Account for any suspected breach of these ToS by you, you are prohibited from re-registering for the Solution under a different name. All sections which by their nature should survive the termination of these ToS shall continue in full force and effect subsequent to and notwithstanding any termination of this Agreement by Veltiste Illinois LLC or you. Termination will not limit any of our other rights or remedies at law or in equity.
Injunctive Relief. You agree that a breach of these ToS may cause irreparable injury to Veltiste Illinois LLC for which monetary damages might not be an adequate remedy and Veltiste Illinois LLC shall be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.
Notices. We may give notice to you by means of a general notice on the Service or the Website, electronic mail, or by written communication sent by first class mail or pre-paid post. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to us (such notice shall be deemed given when received by us) at any time by sending an email to URL. Please specify the reason for the email in the subject line so it can be forwarded to the proper department.
Miscellaneous. These ToS constitute the entire agreement between you and Veltiste Illinois LLC with respect to the subject matter hereof, and all prior or contemporaneous understandings or agreements, whether written or oral, between you and Veltiste Illinois LLC with respect to such subject matter are hereby superseded in their entirety. These ToS may not be modified except by a writing executed by the duly-authorized representatives of Veltiste Illinois LLC or pursuant to Section 8.5 of these ToS. No other act, document, usage or custom will be deemed to modify or amend these ToS. These ToS will inure to the benefit of and will be binding upon each party’s successors and assigns. If any provision hereof is or becomes, at any time or for any reason, unenforceable or invalid, no other provision hereof will be affected thereby and the remaining provisions will continue with the same effect as if such unenforceable or invalid provisions will not have been inserted herein; provided that the ability of either party to obtain substantially the bargained-for performance of the other will not have thereby been impaired. It is expressly understood that in the event either party on any occasion fails to perform any term hereof and the other party does not enforce that term, the failure to enforce on any occasion will not constitute a waiver of any term and will not prevent enforcement on any other occasion. Nothing contained in these ToS will be deemed to constitute either party as the agent or representative of the other party or both parties as joint venturers or partners for any purpose. If either party is prevented from performing, or is unable to perform, any of its obligations under these ToS due to any cause beyond the reasonable control of the party invoking this provision, the affected party's performance will be extended for the period of delay or inability to perform due to such occurrence. The headings and captions contained herein will not be considered to be part of the ToS but are for convenience only. If you are using the Solution from the United States, the laws of the State of Illinois, excluding its conflicts of law rules, govern these ToS and your use of the Service and the Website. If you are using the Solution from any other country, the laws of that country shall govern your use of the Solution. Your use of the Solution may also be subject to other local, state, or federal laws..
Modifications. We may occasionally update these ToS. When we do so, we will post the updated ToS on the Website and revise the “Last Updated” date at the top of these ToS. If you continue to use the Solution after we post an update to these ToS, you indicate your acceptance of the updated ToS.
Contact Us. If you have any questions regarding these ToS or the Solution, please contact us at info@bisalina.com

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